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Chill and Flow Technical Services – Terms and Conditions


1. Scope of Work

  • Chill and Flow Technical Services L.L.C. herein referred to as 'Chill & Flow' provides a range of services including, but not limited to, air conditioning maintenance, AC repairs, plumbing, and other related technical works as explicitly agreed upon in a signed quotation issued through our official booking management system.

  • Bookings may be made:

    • Directly through our official website, or
    • By contacting a member of our support team via official WhatsApp / Phone/ Email on +971 52 165 9830, info@800cnf.com
  • Each booking must include a confirmed job number, which serves as the official reference for the scope and terms of service.
  • Any services not listed in the signed quotation will be treated as additional work and will incur separate charges.
  • Chill and Flow Technical Services L.L.C. reserves the right to recover costs for any additional services rendered beyond the agreed scope.
  • The company cannot be held liable for any work carried out outside of this agreement. Any such work will be deemed unsanctioned and unauthorized.

2. Quotations and Pricing

  • All quotations issued by Chill and Flow Technical Services L.L.C. are valid for five (5) calendar days from the date of issuance.
  • Final pricing may be adjusted following an on-site inspection, if any unforeseen conditions or additional service requirements are identified that were not covered in the original quotation.
  • Pricing is based on standard-sized villas. (3 Bedroom Townhouse Villa). If the property is significantly larger or requires more time to complete the service, the final price will be adjusted proportionately based on the time and effort required.

  • Where:

    • (a) rooms or spaces are of non-standard size, and/or
    • (b) the customer requests the use of additional consumables or materials,
      any additional costs will be explained, communicated and agreed with the customer in advance of additional work being carried out. 
  • Where additional costs arise under this Section, Chill & Flow will notify the customer of the estimated additional cost prior to proceeding, and will obtain the customer's confirmation (verbally on-site, or via WhatsApp/email) before carrying out the additional work. 
  • A minimum labour charge of AED 249 inc.VAT (equivalent to one hour of service) applies to all bookings. After the first hour, billing will be calculated in 30-minute increments.
  • If additional time is required to complete the agreed services, this will be documented and communicated to the customer in advance. Chill and Flow Technical Services L.L.C. reserves the right to charge a reasonable fee for any extra time incurred in delivering the service based on 30-minute increments / AED 249 inc.VAT per Hour
  • All prices quoted are inclusive of UAE Value Added Tax (VAT) at the applicable rate. Chill & Flow's Tax Registration Number (TRN) is stated on all official invoices.

3. Booking and Cancellations

  • Appointments must be scheduled in advance via our website www.800cnf.com or by contact a member of our support team +971 52 165 9830.
  • Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will incur a cancellation fee equal to 10% of the total quoted booking value, capped at a maximum of AED 249 inc. VAT. This fee will be deducted from any deposit paid, with the remainder (if any) refunded in accordance with Section 15 (Refund Policy).
  • Company-Initiated Cancellations: If Chill & Flow must cancel a booking due to unforeseen circumstances (e.g., technical issues, staff availability, weather), customers will receive a full refund on any payments made in advance or the option to reschedule at no additional cost.

4. Payment Terms

  • Payments generally made once work is completed. Acceptance of quotation becomes agreed contract between Chill and Flow Technical Services LLC and Customer.

    • Where procurement of equipment or parts is required, advance payment may be required at the time of booking.
  • Accepted payments: Cards, Apple Pay, Google Paying Bank Transfer (No cash should be given to technicians)
  • The balance is due upon completion of the work.

5. Warranty

This applies only to services performed directly by Chill & Flow. Vendor-fulfilled services are covered under Section 19.6

  • Workmanship Guarantee
    All service and repair work performed by Chill and Flow Technical Services LLC is covered by a 3-month workmanship guarantee from the date of completion.
  • Parts & Component Warranty
    Parts and components provided by Chill and Flow Technical Services LLC will carry manufacturer warranties if and where such warranties are supplied by the original manufacturer.
  • Limited Warranty on Specific Components
    Certain items — including, but not limited to, capacitors and valves — will be covered by a 3-month limited warranty underwritten directly by Chill and Flow Technical Services LLC.
  • Replacement Components
    Unless explicitly stated otherwise, replacement components and parts typically do not include manufacturer warranties. In these cases, Chill and Flow Technical Services LLC will underwrite a 3-month limited warranty on parts purchased and installed by our team.
  • Warranty Exclusions
    Warranties do not cover accidental damage, misuse, user-inflicted damage, or damage caused by external events such as floods, fires, or other natural disasters.
  • Warranty Void Conditions
    Warranty coverage will be considered void if the serviced unit has been tampered with, altered, or repaired by unauthorized personnel or third-party service providers.
  • Liability
    Chill and Flow Technical Services LLC shall not be liable for any consequential or indirect losses arising from part or system failure beyond the scope of these warranty conditions.

6. Customer Responsibilities

  • Ensure access to the service area at the scheduled time.
  • Secure any pets, valuables, or sensitive areas before the technician's arrival.
  • Notify us in advance of any special building access or parking requirements.
  • Ensure an authorized person is present during both the initial inspection and upon completion of the work.

7. Liability

  • We shall not be held responsible or liable for any pre-existing defects, damages, or issues affecting the systems, equipment, or property serviced.
  • We shall not be liable for any underlying or latent issues that may be concealed by the current condition of the unit, which may become apparent following the completion of any service or work.
  • We shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided.
  • Chill & Flow's total liability arising out of or in connection with any single service booking shall not exceed the total value paid by the customer for that booking.
  • Chill and Flow Technical Services L.L.C. operates in full compliance with all applicable laws and regulations of the United Arab Emirates and maintains valid liability and workmen’s compensation insurance coverage.

8. Health & Safety

  • Our technicians follow strict safety protocols and wear appropriate Personal Protective Equipment (PPE).
  • Customers are expected to maintain a safe environment during service visits.
  • Adverse weather conditions may require work to be conducted in phases to ensure technician safety.

9. Force Majeure

  • We are not liable for delays or service interruptions due to circumstances beyond our control, including but not limited to:

    • Weather conditions
    • Incidences out of our control 
    • Natural disasters
    • Power outages
    • Labor disputes

10. Termination of Service

  • Chill and Flow Technical Services LLC reserves the right to refuse or discontinue service in cases of:

    • Unsafe working conditions
    • Non-payment
    • Abusive or inappropriate behavior

11. Dispute Resolution

  • Any disputes will be addressed in accordance with UAE laws and resolved amicably.
  • If an amicable resolution is not possible, the matter will be referred to the competent courts in Dubai.
  • These Terms & Conditions are without prejudice to any rights the customer may have under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.

12. Annual Service Plans

  • Pre-Activation Inspection
    An inspection report by Chill and Flow Technical Services LLC must be completed before any Annual Service Plan (ASP) is activated or agreed upon.
  • Defect Reporting
    Any defects identified during the inspection will be documented. These defects will be considered as additional services during future visits and are not included under the standard ASP coverage.
  • Critical Components
    Any critical components identified as defective must be rectified prior to ASP activation. Chill & Flow reserves the right to refuse or limit services if these critical issues are not addressed.
  • Scope of Services
    Chill and Flow Technical Services LLC commits to delivering all services specified within the ASP agreement in a timely and professional manner, subject to standard scheduling and availability.
  • Customer Responsibilities
    Customers must ensure suitable access to the property and availability for scheduled annual services as agreed in the ASP.
  • Right to Refuse Service
    Chill and Flow Technical Services LLC reserves the right to limit, suspend, or refuse services under the ASP if critical components identified during the initial inspection remain unrectified.
  • Cancellations & Refunds
    In the event of cancellation of the ASP, fees will be pro-rated based on services already delivered and administrative costs incurred. Refunds will be calculated accordingly, where applicable.
  • Amendments
    Chill and Flow Technical Services LLC reserves the right to update or amend these terms and conditions at any time, provided such changes do not adversely affect already active ASP agreements.

  • Full Terms of Annual Service Plans

  • Full detail breakdown of Annual Service Plans Terms & Conditions will be provided on quotations 

13. Loyalty Reward Points

  • Eligibility
    Loyalty reward points are available for fixed-cleaning services bookings made through www.800cnf.com 
  • Earning Points
    Reward points are calculated at 5% of the paid booking value after applying any discounts or previously redeemed points.
  • Value of Points
    Each loyalty point holds a value equivalent to 1 AED.
  • Validity
    Loyalty points are valid for 12 months from the date they are issued. Expired points cannot be reinstated or extended.
  • Redemption
    Loyalty points may be redeemed against any Chill & Flow fixed-cleaning services booked through www.800cnf.com, subject to availability and standard service booking conditions. (excluding call outs, repairs & parts)
  • Redeemable against fixed pricing and cannot be used in conjunction with discounted pricing or offers
  • Non-Transferable & Non-Refundable
    Loyalty points are non-transferable and cannot be exchanged for cash or refunded in any form. Points are intended for the registered account holder only.
  • Partial Redemption
    If a booking value exceeds the available loyalty point balance, the remaining amount must be paid using an accepted payment method at the time of booking.
  • Fraud & Misuse
    Chill & Flow reserves the right to cancel or adjust loyalty points in cases of suspected fraud, abuse, or misuse of the program.
  • Changes to the Program
    Chill & Flow may modify, suspend, or terminate the loyalty rewards program at any time without prior notice. However, any points already issued will remain valid until their expiry date.
  • Dispute Resolution
    In the event of any dispute relating to loyalty points, Chill & Flow’s decision shall be final.

14. Gift Cards

  • Validity
    Gift cards are valid for 12 months from the date of issue, after which they will automatically expire and cannot be redeemed or extended.
  • Redemption
    Gift cards may be redeemed toward Chill & Flow services such as AC servicing, plumbing, and system cleaning, subject to availability and standard booking terms. 
  • Non-Refundable & Non-Transferable
    Gift cards are non-refundable and cannot be exchanged for cash, in whole or in part. They are non-transferable and intended for the original recipient only.
  • Partial Use
    If the total value of the gift card is not used in one transaction, the remaining balance will stay valid until the expiry date. No extension beyond the original 12 months will be granted.
  • Lost or Stolen Cards
    Chill & Flow is not responsible for lost, stolen, or unauthorized use of gift cards. Please treat your gift card as cash.
  • Booking Requirements
    Services redeemed with a gift card must be booked in advance and are subject to our normal service area and scheduling availability.
  • Changes to Terms
    Chill & Flow reserves the right to update or amend these terms and conditions at any time without prior notice, provided such changes do not adversely affect already issued gift cards.

15. Refund Policy

  • Service-Based Nature: Refunds are only applicable to service bookings made directly with Chill & Flow through our official booking system or verified communication channels.

  • Unsatisfactory Workmanship:

    • Customers must report service-related issues within 48 hours of job completion.
    • If the issue is directly related to workmanship, Chill & Flow will either rectify the problem at no extra cost.

  • If, following a first rectification attempt, the workmanship issue remains unresolved, the customer may request either (i) a second rectification attempt at no additional cost, or (ii) a partial refund reflecting the portion of the service affected, to be agreed between the parties acting reasonably. Where the parties cannot agree, either party may refer the matter for independent inspection at shared cost before pursuing the dispute resolution process in Section 11.

  • Non-Refundable Costs:

    • Costs incurred for materials, spare parts, or special equipment already purchased for the job are non-refundable.
    • Any third-party costs associated with the service (e.g., municipality approvals, permits) are also non-refundable.
  • Payment Method for Refunds: Refunds will be processed using the same payment method as the original transaction (Stripe, bank transfer, or other approved methods).
  • Processing Time: Refunds will typically be issued within 7–14 business days depending on the payment method and bank processing times.
  • Disputes: Any disputes regarding refunds must be submitted in writing to info@800cnf.com within 7 days of service completion.

16. Third-Party Vendor Services (Facilitated Bookings)

  • 19.1 Scope Where a service requested by the Customer falls outside Chill & Flow's in-house scope of work, Chill & Flow may, at its discretion, arrange for the service to be carried out by a trusted third-party vendor ('Vendor'). Chill & Flow will inform the Customer, at the time of quotation or booking, that the relevant service will be fulfilled by a Vendor and not directly by Chill & Flow.
  • 19.2 Role of Chill & Flow In respect of any Vendor-fulfilled service, Chill & Flow acts solely as a facilitator and payment intermediary between the Customer and the Vendor. Chill & Flow coordinates the booking, collects payment from the Customer, and remits payment to the Vendor, less any markup or facilitation fee retained by Chill & Flow to cover sourcing, coordination, administration, and payment processing costs.
  • 19.3 Pricing and Markup The price quoted to the Customer for a Vendor-fulfilled service includes a markup over the Vendor's base charge. This markup need not be itemized separately, but the total price payable by the Customer will be disclosed and agreed before booking is confirmed.
  • 19.4 Vendor Selection Chill & Flow selects Vendors it reasonably believes to be competent, appropriately licensed (where applicable), and reputable. Chill & Flow does not itself perform, supervise, or control the manner in which the Vendor carries out the service.
  • 19.5 Contract for the Underlying Service The contract for performance of the Vendor-fulfilled service is between the Customer and the Vendor. The Vendor is solely responsible for the manner, quality, timing, and safety of the service performed, and for any warranty offered in respect of that service.
  • 19.6 Warranty The workmanship guarantee and parts warranty set out in Section 5 of these Terms apply only to services performed directly by Chill & Flow's own technicians. Vendor-fulfilled services are covered exclusively by the warranty (if any) offered by the Vendor. Chill & Flow will pass on the Vendor's warranty terms to the Customer prior to booking, and will provide reasonable assistance to the Customer in pursuing a valid warranty claim directly with the Vendor.
  • 19.7 Liability Chill & Flow's liability in connection with a Vendor-fulfilled service is limited to its role as facilitator - namely, the accurate processing of payment and the reasonable selection and coordination of the Vendor. Chill & Flow shall not be liable for: (a) any act, omission, negligence, delay, or defect in workmanship on the part of the Vendor; (b) any loss or damage arising from the Vendor's performance or non-performance of the service; or (c) any dispute between the Customer and the Vendor regarding the service itself. Nothing in this clause excludes Chill & Flow's liability for its own negligence in selecting or engaging a Vendor, or for fraud.
  • 19.8 Complaints and Disputes Complaints regarding the quality or performance of a Vendor-fulfilled service should be raised with Chill & Flow within 48 hours of completion, consistent with Section 15. Chill & Flow will escalate the complaint to the Vendor on the Customer's behalf and use reasonable efforts to facilitate a resolution. Final resolution of workmanship or warranty issues on Vendor-fulfilled services rests with the Vendor.
  • 19.9 Cancellations and Refunds Cancellation and refund terms for Vendor-fulfilled services may differ from Chill & Flow's standard terms (Sections 3 and 15) where the Vendor applies its own cancellation policy. Any such variation will be disclosed to the Customer prior to booking. Chill & Flow's facilitation fee/markup may be non-refundable once the Vendor has been engaged or has incurred costs, even where the underlying Vendor charge is refunded to the Customer.
  • 19.10 Data Sharing To facilitate the engagement, Chill & Flow will share relevant Customer details (name, contact information, service address) with the Vendor solely for the purpose of delivering the requested service, in accordance with Privacy Policy (Data Protection).

17. Entire Agreement

  • These Terms & Conditions, together with the signed quotation and any ASP agreement, constitute the entire agreement between Chill & Flow and the customer regarding the services described, and supersede any prior representations or agreements, whether written or oral, relating to the same subject matter.