At Chill and Flow Technical Services LLC ('we', 'our', 'us'), your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, the purposes for which we use that information, how we disclose it, and the security practices we follow to protect your data.

1. Information We Collect

- Personal identification information (Name, email address, phone number, etc.)

- Booking and transaction details

- Customer service communications

- Technical data (e.g., IP address, browser type, access times)

- Photographs & Videos of scope of work (Inspections, Before & Afters)

- Feedback, reviews, and any additional data voluntarily provided by you

2. Purpose of Use

We use the collected information for the following purposes:

- To process bookings and provide services

- To manage customer relationships and respond to inquiries

- Provide customers with evidence of inspections, findings & works conducted

- To improve our services and customer experience

- To send updates, promotional material, and service-related communications

- To comply with legal obligations

3. Disclosure of Information

We do not sell or lease your personal information. However, we may disclose your information to:

- Third-party service providers that support our operations (e.g., payment gateways, IT services)

- Photography & Videos without identifiers for promotional content and materials

- Government or legal authorities as required by law or to protect our rights

- Professional advisors, such as legal and accounting services, under confidentiality agreements

4. Security Practices

We implement appropriate technical and organizational measures to safeguard your information. These include:

- Secure servers and encrypted data transmission

- Restricted access to data on a need-to-know basis

- Regular monitoring for vulnerabilities and threats

- Staff training on data protection and privacy policies

By using our services, you consent to the collection and use of your information as outlined in this policy. We reserve the right to update this policy periodically. Please review this page regularly for any changes.