Privacy Policy

Chill & Flow Technical Services L.L.C.

At Chill & Flow Technical Services L.L.C. (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data in line with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 (PDPL).

Information We Collect

We may collect:

• Name, phone number, email address, and property address

• Booking details, service history, and invoices

• Customer communications and feedback

• Website technical data (such as IP address and browser type)

• Photographs and videos taken during inspections and services

How We Use Your Information

We use your information to:

• Schedule and deliver services

• Provide quotations, invoices, and reports

• Share inspection findings and before/after documentation

• Improve our services

• Comply with legal requirements

Marketing & Service Reminders

By sharing your contact details with us, you consent to Chill & Flow contacting you regarding:

• Service follow-ups

• Maintenance reminders

• Scheduled service notifications

• Occasional promotional offers

You may opt out of marketing communications at any time. Service-related messages necessary to fulfil booked services may still be sent.

Photos & Work Documentation

We take photos and videos during inspections and repairs for documentation and reporting purposes.

We do not use images containing individuals or personal items for marketing. Only technical images without identifiable information may be used for educational or promotional purposes.

Payments & Systems

We use Odoo ERP for service management and invoicing, and Stripe as our secure payment gateway. Card details are processed securely by Stripe and are not stored on our systems.

Sharing of Information

We do not sell or rent your personal data. Information may be shared only with trusted service providers (such as payment processors or IT providers) or where required by law.

Data Security

We take reasonable technical and organisational measures to protect your data, including secure systems and restricted access.

Your Rights

You may request access to or correction of your personal data, or withdraw consent for marketing communications, by contacting us in writing.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.